Agency FAQ
Frequently asked questions
Common questions from agencies, case managers, and referral partners.
Is a listed agency already a referral partner?
No. A publicly listed agency is not a referral partner until a relationship has actually been established. Most Flint records shown here are research leads pending re-verification — not confirmed partners.
Can PHN authorize a medical discharge or provide services beyond independent housing?
No. PHN connects people to independent, nonmedical shared housing. We do not authorize medical discharges, provide nursing, treatment, assisted living, or hands-on personal care. No referral category on this site implies otherwise.
Do I have to buy a course or pay to see housing resources?
No. Agency members can request information and housing resources without buying a course or paying. Paid education and memberships are handled separately through our training platform.
Are agency contacts and internal notes public?
No. The public directory shows only public business records and verified resource information. Internal staff observations, contact history, and prospective resident details are kept securely restricted in the private CRM.
What is the follow-up cadence after first contact?
Day 0 first call and email, Day 2 appropriate follow-up, Day 7 second outreach, Day 14 resource or availability update, Day 30 relationship review — always respecting agency preferences and opt-outs.
Still have questions?
Talk to our team
Submit a partnership request or reach out directly.